Refund Policy
Refund Eligibility
You may request a refund for items that are:Returned within the valid return windowNot deliveredDelivered damagedSignificantly not as describedRefunds apply to the price of the returned item(s).Original shipping fees are refunded only if the item is:Damaged on arrival, orNot as described, orNever deliveredFor standard “change of mind” returns, original shipping fees are not refundable.
How to Request a Refund or Report an Issue
You must report any order issue within 7 days of:The date the item is marked as delivered, orThe expected delivery date (if undelivered)To report an issue, email:
support@clothingoffload.comInclude:Order numberItem(s) affectedDescription of the issuePhotos (for damaged or incorrect items)If you do not contact us within 7 days, the order may be considered completed and refund requests may not be accepted.
What Happens After You Contact Support
CLOFF will review your claim and may request additional details.Your order may be paused while the issue is investigated.You will be informed of the outcome and any next steps.
Specific Situations
A. Parcel Didn’t ArriveIf your parcel is lost or undelivered:Contact CLOFF within 7 days of the expected delivery dateWe will investigate with the courierIf the loss is confirmed, you will receive a full refund, including original shipping feesB. Item Arrived DamagedIf your item or packaging arrives damaged:Take photos immediatelyContact support within 7 daysIf damage is confirmed:The pro seller may offer a refund or replacement (if available)If a return is required, the pro seller covers the return postageYour original shipping fees will also be refundedC. Item Not as DescribedAn item is “not as described” if it significantly differs from its listing description or photos.After reporting:The pro seller may offer a partial or full refund, orRequest the item be returnedIf a return is required:You must send the item back within 5 business daysThe pro seller will cover the return postageYour original shipping fees will also be refundedD. Standard Returns (Change of Mind)If the item is correct and undamaged but you wish to return it:The buyer pays return shippingOriginal shipping fees are not refundedOnly the item price is refundedThe item must be returned in its original condition
Refund Processing After a Return
Once the returned item is received and inspected:Your refund will be processed to your original payment methodOriginal shipping fees will be refunded only for:Damaged itemsNot-as-described itemsUndelivered itemsDiscounts, vouchers, or promotions will be deducted proportionallyReturn postage (when required) for damaged/not-as-described items is covered by the pro sellerPlease allow time for your payment provider to complete the refund.SummaryCLOFF provides refunds for cases of:Non-deliveryDamage in transitItems not as describedReturn Shipping:Paid by the buyer for standard returnsPaid by the pro seller for damaged or misdescribed itemsOriginal Shipping Fees:Refunded for damaged, not-as-described, or undelivered itemsNot refunded for standard returns