Last updated: [8th December 2025]
Welcome to CLOFF. These Terms & Conditions (“Terms”) govern your use of our website, www.clothingoffload.com(“Website”), and your purchase of products sold by pro sellers through CLOFF (“Services”). By accessing or using our Website, you agree to these Terms.
If you do not agree, please do not use the Website.
1. About CLOFF
CLOFF is an online e-commerce platform that allows verified pro sellers to list and sell products. CLOFF facilitates the transaction between buyers and sellers, handles payment processing through trusted providers, and provides customer support.
CLOFF does not manufacture, own, or operate as the seller of most products on the site. Each item is sold by an independent pro seller.
2. Eligibility
To make a purchase, you must:
- Be at least 18 years old, or have permission from a legal guardian
- Provide accurate shipping and contact information
- Use a valid payment method
By placing an order, you confirm that all information provided is true and correct.
3. Products & Descriptions
We aim to ensure all product descriptions, images, pricing, and details are accurate. However:
- Colours may vary due to screen differences
- Measurements may include slight variations
- Stock availability may change at any time
If an item is found to be not as described, our refund policy applies.
4. Pricing & Payment
All prices shown are in [currency] and include VAT (where applicable).
Payments are processed securely by PCI-compliant third-party payment providers.
CLOFF does not store or handle your card details.
We reserve the right to reject or cancel orders, including due to pricing errors or suspected fraud.
5. Order Process
When you place an order:
- You will receive an order confirmation email
- The seller will prepare and dispatch your order
- Shipping times vary depending on the seller
Your order is not legally accepted until it has been dispatched.
6. Shipping & Delivery
Delivery times are estimates and may vary due to courier delays or seller processing times.
You are responsible for providing the correct delivery address. CLOFF is not liable for items delivered to an incorrectly provided address.
If your item:
- Does not arrive,
- Arrives damaged, or
- Is not as described,
you must report it within 7 days according to our Refund Policy.
7. Returns & Refunds
Our Refund & Returns Policy forms part of these Terms.
Standard Returns (Change of Mind)
- Buyer pays return shipping
- Item must be returned in original condition
- Original shipping fees are not refunded
Damaged or Not-as-Described Items
If the item arrives damaged or significantly different from the description:
- You must report the issue within 7 days
- The pro seller will cover the return postage (if a return is required)
- Original shipping fees will be refunded
- A full or partial refund may be issued, depending on the situation
Undelivered / Lost Parcels
If the courier confirms the parcel is lost, you will receive a full refund, including original shipping fees.
8. Pro Seller Responsibilities
Pro sellers are responsible for:
- Ensuring product accuracy
- Shipping items promptly
- Handling returns for damaged/not-as-described items
- Complying with consumer protection laws
CLOFF is not responsible for seller failures but will intervene if necessary to resolve disputes fairly.
9. Buyer Responsibilities
By using the site, you agree to:
- Provide accurate order information
- Report issues within the required timelines
- Return items promptly when requested (within 5 business days)
- Not abuse refund or dispute systems
Fraudulent claims may result in refusal of service.
10. Intellectual Property
All content on the Website, including logos, text, images, graphics, and layout, is owned by or licensed to CLOFF.
You may not copy, reproduce, or use any content without written permission.
11. Website Security
Our Website is protected with SSL encryption.
All payments are handled by secure third-party processors.
You must not attempt to:
- Interfere with our systems
- Conduct fraudulent purchases
- Use bots or automated tools to scrape or attack the site
Such actions may result in legal action.
12. Limitation of Liability
To the fullest extent permitted by law:
- CLOFF is not liable for indirect, incidental, or consequential damages
- CLOFF is not liable for seller negligence, inaccurate descriptions, or delays outside our control
- CLOFF’s total liability will not exceed the total amount paid for the order in question
Nothing in these Terms limits consumer rights under applicable law.
13. Privacy
Your personal information is processed in accordance with our Privacy Policy and GDPR regulations.
We only collect information necessary to fulfil orders and provide support.
14. Changes to These Terms
CLOFF may update these Terms from time to time.
The updated version will be published on the Website with a new “Last updated” date.
Continued use of the Website means you accept the updated Terms.
15. Governing Law
These Terms are governed by the laws of [insert country/region].
Any disputes shall be resolved in the courts of [insert jurisdiction].
16. Contact Us
For any questions regarding these Terms, contact us:
📩 support@clothingoffload.com
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